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Formula Customer Experience
Brief Summary
Recently, Capt. Steve sat down with two new owners of Formula Boats to get a feel for their “after-delivery experience.” One owner has owned 15 boats – so he knows the difference between a good experience and an excellent one. The other owner is also a veteran cruiser and he had high expectations. We asked them both why they bought a Formula and then what happened after they took ownership. The answers might surprise you.
