Before Buying: Look For Dealer Certification

There are over 300 Certified Marine Dealers in the U.S. They have all taken courses created by boating industry associations and have passed written examinations as well as visual on site inspections by the certifying committee. These 300+ boat dealers are pledged to provide consumers with honest, reliable service as well as to uphold the "Boat Buyers' Bill of Rights." Not all boats are the same and not all marine dealers are the same either. BoatTEST.com urges its readers to check to make sure that the dealer you are working with is a "Certified Marine Dealer," and to know the "Boat Buyers' Bill of Rights."

Larry Russo is a life-long marine dealer who has been active in industry affairs for decades. Listen to Larry explain what dealer certification is...

See video about "Certified Marine Dealers"...

Boat Buyers' Bill of Rights

Preamble

Our dealership subscribes to the Marine Industry Dealer Certification standards established to insure that your boating experience is as enjoyable as possible. This includes adhering to a Consumer Bill of Rights. Should we fail to live up to any of these commitments, please let us know so that we can address the matter immediately. Our goal is to enhance your boating experience by providing trained, friendly employees, quality products, and reliable services.

You have the right to:

Sales:

• The assistance of a capable and knowledgeable sales consultant
• Advertising and representations are truthful and factual
• A written disclosure of all details associated with a purchase
• An explanation of the proper usage and operation of products
• Products properly prepared, inspected and tested before delivery
• The delivery of new products as scheduled
• An explanation of all maintenance requirements and schedules established for your product
• An explanation and written copies of warranties on all products and major components

Service:

• The explanation of maintenance/repair plans including estimated repair time and cost
• An itemized list of all charges (both warranty and retail) with thorough explanation
• Prior approval of changes in repair costs or additional charges should they occur
• Maintenance/repair work done right the first time by knowledgeable trained technicians
• Maintenance/repair work completed when promised
• Timely notice of changes in service delivery time if delays are experienced in repair completion
• Inspect replaced/damaged components upon presentation of the invoice/work order

Operations:

• Fair, open and honest treatment without discrimination
• Respectful, professional and accurate responses to all product questions and requests
• Privacy and confidentiality of customer records
• Voice any concerns, directly with our management team, if we fail to fulfill our commitments or meet your expectations

Certified Marine Dealers in Alphabetical Order--